enhance adobe AIR problem

9 posts (showing 1-9)
GGMagenta

Market Level 0Community Level 3
166 posts

hi, im trying implement the enhance on a android game made on flash cs6. before enhance its working, the dummy ads load normally and all the events on rewarded video are working. the problem is after its enhanced, the interstitial dont load (rarely load, sometimes crash) and the rewarded video gives the unavaliable video mensage or crashes. anyone else had this problem before? it have a specific confuguration to work on flash or something? sorry my bad english

posted 2017-03-07T15:40:59-08:00
FGL_Rozek

FGL AdminCommunity Level 5
484 posts

Sorry about the issue you are having.

I have sent a message to engineering and someone should get back with you soon.

Thank you for your patience.

posted 2017-03-08T07:30:12-08:00
FGL_Dave

FGL AdminCommunity Level 4
319 posts

Hi GGMagenta,

Our engineers have had a look into your app on our system and it fell into a rare edge case that we found during testing and patched yesterday. If you Re-Enhance your issues should be solved now. Please post back here when you get a chance to do so, to let us know everything is OK :)

Thanks!

posted 2017-03-09T12:07:46-08:00 | edited 2017-03-09T12:08:02-08:00
GGMagenta

Market Level 0Community Level 3
166 posts

i tried reenhance but still not working, prerolls and interstitials sometimes dont load, sometimes load, sometimes crashes, and the rewarded still video unavailable or crashes.

posted 2017-03-10T09:00:58-08:00
FGL_Dave

FGL AdminCommunity Level 4
319 posts

Hey there,

We're having a more in depth look into this issue. We can reporduce the crashes from our end, which means we can get crash logs - hopefully we can figure out what the problem is soon.

Thanks again for your patience!

posted 2017-03-10T10:16:42-08:00
GGMagenta

Market Level 0Community Level 3
166 posts

the app was not crashing, it was closing itself everytime it becomes inactive, its fixed now. now the only problem is the rewarded ads dont load for me, but on my partner's phone works fine, but i think its a problem of my phone, not enhance. really sorry for the problems and take your time, and thanks for the support.

posted 2017-03-14T10:20:11-07:00
FGL_Dave

FGL AdminCommunity Level 4
319 posts

Interesting - which phone do you have?

posted 2017-03-15T06:33:07-07:00
FGL_Chris

FGL AdminCommunity Level 9
1809 posts

If ads are not showing it's possible it is a fill issue (no ad to show from an ad network).

posted 2017-03-15T14:40:29-07:00
GGMagenta

Market Level 0Community Level 3
166 posts

my phone is samsung fame duos gt-s6812b android 4.1.2

posted 2017-03-15T18:19:44-07:00